These terms of service govern your use of balifreightforwarder.com and every estimate, consultation, and shipment coordination arranged through Bali Freight Forwarder. In short: our estimates are indicative and date-stamped, execution sits with licensed carriers and customs brokers, and Indonesian law governs the relationship — read the detail below before you request a quote.
Effective date: 23 July 2026. Last reviewed: 23 July 2026.
Who Publishes These Terms?
Balifreightforwarder.com is published by Juara Holding Group — an Indonesian group operating from Bali across Indonesia since 2015. Bali Freight Forwarder is the group’s freight coordination desk for cargo moving out of Bali and the wider Indonesian archipelago.
We are a coordination and concierge service, not an asset-owning carrier. We do not own vessels, aircraft, trucks, or customs licences. Physical carriage, customs clearance, packing, and insurance are arranged via vetted licensed partners, each of whom contracts with you on its own terms. We are also not a licensed legal, tax, or financial adviser, and nothing on this site should be read as such advice.
What Do These Terms Cover?
By browsing this website, submitting our quote form, or contacting us on WhatsApp at +62 811-3941-4563 or by email at bd@juaraholding.com, you accept these terms. They cover the website content, our estimates and lane advice, and our coordination work between you and executing partners.
They do not cover the contract of carriage itself. For sea freight that contract lives in the Bill of Lading, which is a title document; for air freight it lives in the Air Waybill. Those documents, issued by the executing carrier, always prevail over anything on this website.
How Does the Coordination Model Work?
Each function in your shipment has a clearly separated owner. This table shows who does what, and whose terms govern that slice of the job.
| Function | Who performs it | Governing terms |
|---|---|---|
| Estimates, lane advice, coordination | Bali Freight Forwarder desk | These terms of service |
| Ocean and air carriage | Licensed third-party carriers | Bill of Lading or Air Waybill conditions |
| Export and import customs clearance | Licensed customs brokers | Broker terms and customs law |
| Cargo insurance | Licensed insurers | The individual policy wording |
| Export packing, crating, fumigation | Partner packing workshops | Partner work orders |
Because most Bali containerized cargo trucks inland to Surabaya before sailing, and typical 2026 LCL routings add a reload in Singapore, several partners touch a single shipment. Our role is to keep those hand-offs coherent — not to replace the partners’ own contracts.
Are Our Estimates and Quotes Binding?
No. Every figure we share is an indicative, date-stamped estimate, not a contractual offer. Rates move with lane conditions, fuel, space, and season, so an estimate is only a planning tool valid on the date it carries.
As of 2026, LCL sea freight is typically priced per cubic metre, air freight per kilogram of chargeable weight, and shipments above roughly 13 cbm usually price better as FCL. Per published Bali forwarder terms, headline LCL rates commonly include ocean freight, Bali–Surabaya trucking, island-wide pickup, export packing, export documents, and humidity absorbers, while wood and stone endorsements, phytosanitary certificates, special fumigation, and USA/Canada destination charges (Destination Delivery Charge per cbm plus AMS or ACI filing) are extra line-items. None of this becomes binding until a licensed partner issues its own quotation and booking confirmation.
All estimates are indicative, and final decisions rest with carriers and authorities.
What Do We Not Guarantee?
We work hard on realistic planning, but the following are outside anyone’s power to promise:
- Transit times. Benchmarks such as Australia at 4-8 weeks door-to-door, per 2026 commentary, are planning figures, not commitments. Schedules, congestion, and rollings belong to carriers.
- Customs outcomes. Indonesia’s customs authority moved to electronic export submissions under DGCE Regulation 22/2024, with transitional ambiguities documented through 2025-2026. Destination rules shift too — the US suspended de minimis treatment for Indonesia in August 2025, so every commercial US-bound shipment now attracts duties and full customs processing.
- Duties and taxes at destination. Assessment is the destination authority’s alone; a Certificate of Origin can reduce import duty but never guarantees it.
- Space, sailings, and rate validity. These sit with carriers and change without notice.
Final decisions rest with carriers and authorities in every case.
How Is Liability Allocated?
Honest allocation of risk is the core of these terms:
- Carriage claims go to the carrier. Loss or damage in transit is claimed under the Bill of Lading or Air Waybill conditions of the executing carrier, within that carrier’s deadlines and limits.
- Insured losses go to the insurer. Cargo insurance is commonly charged at about 2% of declared goods value as of 2026, and we recommend it on every shipment; claims follow the policy wording.
- Our liability is limited to our fees. To the maximum extent Indonesian law permits, our aggregate liability for any coordination service is capped at the fees you actually paid us for that service. We are not liable for indirect or consequential loss, force majeure, port congestion, regulatory change, or decisions of authorities.
- Declaration accuracy is yours. You are responsible for truthful commercial invoices and packing lists, lawful goods, and ISPM-15 compliant wood packaging where crates are used.
How Do We Handle Your Personal Data?
We process personal data under Indonesia’s Personal Data Protection Law, UU No. 27 of 2022 (UU PDP). When you use our quote form, WhatsApp, or email, we collect what you provide: name, email address, destination, and cargo details. We use it to prepare estimates, coordinate with the partners needed to quote or execute your shipment, and reply to you. We do not sell personal data.
For visitors contacting us from the EEA or UK, we are aware of GDPR expectations and apply the same discipline: you may request access, correction, or deletion of your data by writing to bd@juaraholding.com, and we retain enquiry and booking records only as long as they serve those purposes or the law requires.
Which Law Governs and How Are Disputes Resolved?
These terms are governed by the laws of the Republic of Indonesia. If a dispute arises, both sides first attempt good-faith negotiation for 30 days; unresolved disputes are submitted to the competent courts in Denpasar, Bali, Indonesia. Partner contracts (carriage, clearance, insurance) may name their own law and forum, and those choices govern claims under those contracts.
How Can You Reach Us?
| Channel | Detail | Best for |
|---|---|---|
| +62 811-3941-4563 | Fast estimate requests and shipment questions | |
| bd@juaraholding.com | Documents, formal notices, data requests | |
| Quote form | On this website | Structured cargo details for a same-week indication |
Can These Terms Change?
Yes. We revise these terms as regulation and market practice move — HS 2028 nomenclature revisions and tightening EU timber due-diligence rules through 2027 are already on our watch list. Every revision carries a fresh date at the top of this page, and continued use of the site after a revision means you accept it. If a change materially affects an active coordination engagement, we will tell you directly by WhatsApp or email.